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Q: How do I find out my Northwestern
Mutual ID if I do not remember it?
Your financial representative and his/her office staff has
access to your Northwestern Mutual ID but not your password. You may also
call the Northwestern Mutual customer service line to retrieve your login
information. Please call the Northwestern Mutual customer service line at
866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time if you
have any questions.
Q: How do I reset my password?
If you have already logged into NMIS Online you can reset the password
yourself. Select the Profile tab and then User Profile. Click on the Change
Security Profile button to go through the steps of creating a new password.
If you cannot remember your security questions or encounter any issues with
the password reset process, please call the Northwestern Mutual customer
service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM
Central time if you have any questions.
Q: How do I apply for web access?
You can secure access for NMIS Online by clicking on the Enroll Now button
located on the login screen at the following address--http://www.nmis.nmfn.com. You will
be prompted through a registration process for your account number and other
information to identify yourself, followed by a login ID, a password, a
security image and security questions. Northwestern Mutual customer service
line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
Q: Can I access my Life Insurance,
Disability Insurance or Northwestern Mutual annuities through NMIS Online?
No, NMIS Online is used to view investment accounts held with Northwestern
Mutual Investment Services and the Northwestern Mutual Wealth Management
Company. Please navigate to www.northwesternmutual.com and click Access your Accounts at the top
of the screen. The menu will show a list of different login options separated
by product groups. The first menu item, under Northwestern Mutual Life,
Disability and Annuities, will lead you to the sign on page for those
products. For assistance with these products, please call 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central
time.
Q: Who can I speak to if I need help
signing on to the NMIS Online website?
Please call your Financial Representative and/or their office for assistance.
You may also call the Northwestern Mutual customer service line at 866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central
time.
Q: When I sign on, I see a
notification and not my accounts. Am I signing on correctly?
We will display messages of importance to our customers on our website
periodically after login. These messages may include information about site
maintenance, holiday hours for securities markets or other important industry
news. Please click on the button below the message to continue on to your
account information.
Q: Which internet browsers do you
support?
NMIS Online supports the current and previous two versions of the following
browsers:
a.
Internet
Explorer
b.
Firefox
(for Windows and Mac OS)
c.
Netscape
d.
Safari
(for Mac OS)
Q: I think my security has been
compromised. How can I get a new ID/password and delete the old one?
Please call the Northwestern Mutual customer service line immediately at
866-950-4644, option 1 Monday-Friday from 7:30 AM- 5 PM Central time.
Q: Is your site secure?
NMIS Online provides private, secure communications. The confidential account
information and transactions are secured (encrypted) with the latest Netscape
Secure Commerce Server technology, the best in the industry. Additionally,
members are required to access their account using one of the latest secure
browsers such as Netscape Navigator or Microsoft Internet Explorer.
When a member logs into his or her account, the encrypted (secure) areas can
be easily identified by two characteristics. The first distinction is the
location (URL). Pages using encryption will have URLs that begin with
https:// (instead of http://). The second
characteristic is the key icon that appears in the lower left corner of the
browser. The key (or lock, for Microsoft Internet Explorer users) will appear
whole rather than broken in half.
Our servers
also use "cookie" technology to ensure the account's
confidentiality and security, to make it easier for the users to navigate
through the Internet site, and to enable them to create customized
information on the Internet site based on input they decide, including model
portfolios.
Q:
What is a cookie?
A “cookie”
is a temporary Security ID number assigned by the internet site to a browser
each time a user logs in (like a visitor’s ID badge) that lets him or her
move from page to page within password-protected areas of the internet site.
The user may even leave the site and return, without having to login each
time he or she clicks to view a new page. The “cookie” is valid for 30
minutes after login, and will expire 30 minutes after login or immediately
after logout or closing of the browser.
Note! You
should not deactivate a browser’s “cookie.”
The latest browsers give users the option of disabling the
“cookie.” Doing so means a visitor’s
ID badge cannot be implanted or read from their browser, and an investor will
not be able to move freely from page to page.
The use of
“cookies” is intended to safeguard an account’s confidentiality and to make
site navigation and retrieval of customized information easier, more
efficient and more convenient. We will not implant or retrieve information
from a browser for any other purpose.
Q: Why do I need to choose a picture
when I set up my NMIS Online login?
The process of selecting a picture is aimed at preventing phishing attacks. A
user has to select a picture to support Mutual Authentication between the
user and NMIS site during login. The next time when a User logs in, before
entering his password, he should be shown the picture that he selected. This
way the user can be sure that he has landed on the correct website and his
credentials are being sent to the site he intended to login to. Entering an
invalid user id would display a dummy picture and phrase which is an
indicator that there is something wrong.
Q: Do I need to answer all of the
security questions when setting up my access?
Yes, distinct answers need to be given for every question. You may choose a
different question than what is displayed by clicking on the drop down arrow
next to the question and choose from the list of questions available. No
punctuation, spaces or other special characters are allowed in your answers.
Your answer must contain at least three characters.
Q: I am receiving a message stating
that your certificate has expired. Why is that?
This is most likely due to an expired version of a browser. For example, if
you download a beta version of a browser, usually you will only have 30-60 days
to use that browser before it expires. If a particular browser has expired,
then the web site will not be accessible to you. You should download another
version of a supported browser.
Q: Can I access NMIS Online with my
mobile device?
NMIS Online does not officially support mobile devices. Recent mobile
devices with fully-functional web browsers (such as the Apple iPhone) are able to access NMIS Online, but certain
features may not display or function exactly as they do on desktop or laptop
computers.
Q: Who is eligible to view their
accounts online?
All account holders and primary participants can view accounts online.
Q: Is there a fee for
our online services?
There is no fee associated with registering for access, viewing account
information or the download of data on NMIS Online.
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